In a stunning display of incompetence, a tech support agent was found to be utterly clueless when it came to fixing even the simplest of computer problems.
“I couldn’t believe it,” said one customer, who asked to remain anonymous. “I was expecting a quick and easy fix, but this guy was completely useless. He didn’t seem to know anything about computers at all.”
The customer says that the agent’s lack of knowledge was evident from the start of the call, with the agent struggling to even understand the nature of the problem.
“He kept asking me to turn the computer on and off again,” said the customer. “I mean, that’s basic stuff. I already did that three times.”
The situation only got worse from there, with the agent fumbling around and offering up solutions that were clearly not going to work.
“He suggested that I try unplugging the computer for 30 seconds and plugging it back in,” said the customer. “I mean, come on – that’s not going to fix anything.”
The customer’s experience is not unique, with many others reporting similar frustrations when dealing with tech support agents who seem to have no idea what they’re doing.
“It’s ridiculous,” another customer complained. “I had a problem with an internet outage and the guy told me to uninstall my microphone drivers. When that didn’t work he told me to take a picture of my keyboard and send it to him. I was like, what the hell is wrong with this guy? “
Defending its agents, a spokesperson for the company released a statement saying: “We take customer satisfaction very seriously. Our agents are required to have a least two hours of experience.”
However, many customers remain skeptical.
“It’s clear that something needs to change,” said the customer. “These tech support agents are beyond useless.”
